Terms of Service

These General Terms and Conditions (“General Terms and Conditions”) apply between M&T Yhtiöt Oy (hereinafter referred to as “fixwego” or “the Service Provider”).

M&T Yhtiöt Oy, registry code 2396515-5, address Urho Kekkosen katu 4-6E, Helsinki 00100, Finland, e-mail address admin@fixwego.fi

Fixwego’s customers, both private customers and business customers (hereinafter commonly referred to as “Customers”). These General Terms and Conditions come into force on 1 May 2020 and can be read on fixwego’s website www.fixwego.fi (the “Website”).

Subject and purpose of the Terms

The purpose of these General Terms and Conditions is to determine the general terms and conditions under which the Company will provide professional services for the Customer.

1.1 Information about the Company

The company offers the customer  in Finland capital area household related services at home and in the office (“The Service”). The Service Agreement (the “Agreement”) consists of (i) these General Terms and Conditions; (ii) the specific terms and conditions of the Service with regard to prices, scope and other terms agreed between the Customer and the Company (“Special Terms”); and (iii) the applicable price list.

In the event of any deviations between these General Terms and Conditions and any of the above documents, the terms and conditions of these General Terms and Conditions apply. The above appendices apply in descending numerical order unless otherwise expressly stated in the relevant appendix.

The Company reserves the right to make changes to these General Terms and Conditions. Such changes are notified to the Customer 30 days prior to the entry into force of the amended General Terms and Conditions.

If the Customer does not accept the changes, this has the right to terminate the agreement when the changes come into effect, subject to the Customer submitting written notice to the Company at least 14 days before the changes take effect.

1.2 Information about the Service

As there is a binding agreement between the Customer and the Company, it is the Company’s responsibility to ensure that the Service is performed in accordance with the Agreement. The Company undertakes to ensure that the Service is performed in a professional manner.

In order to be able to perform the Service, the Company may use outsourced partners.

In both the booking process and the booking confirmation to the Customer, detailed information is provided on the necessary equipment and products that the Customer himself must provide.

Furthermore, the Customer must provide the Company with the necessary information about where the above tools are located in its premises so that the Service can be performed efficiently and to ensure access to the equipment and products needed.

If the Customer has chosen the Service to be performed using their tools and agents provided by the Customer, it is the Customer’s responsibility to ensure that the fixwego specialist has access to them.

2.  Ordering and cancellation of the service

The Customer is bound by the Service and the Agreement when the actual order is sent to the Company via the Website. The agreement between the Customer and the Company has been entered into when the Company has confirmed the Customer’s order via e-mail. Upon entering into the above mentioned Agreement, the Company reserves the right to obtain customary credit information about the Customer.

Customers have the right to cancel or rebook the Service up to forty-eight (48) hours prior to the Service’s start time without any charge (defined below in these General Terms and Conditions). If canceled less than forty-eight (48) hours before the performance of the Service, no refund will be made to the Customer. Cancellation due to illness is refunded to 100% provided that a medical certificate is presented and that a cancellation notice is given before the agreed start time for the performance of the Service.

Absence or neglected cancellation by the Customer, or if the Company’s cleaners do not have access to the premises at the time booked, will be counted as cancellation less than 48 hours before the performance of the Service.

It is not possible to re-book the time for the execution of a Service less than 48 hours before the start time of the Service. If the Customer wishes to reschedule the time for the execution of a Service less than 48 hours before the start of the Service, a separate booking is made for the execution of a new Service. Our cancellation policy then applies to the Service for which the Customer wanted to re-book the time.

Cancellations are made in writing to the Company’s email.

If the Customer cannot be charged for the Service in advance, the booking will be canceled 48 hours prior to the Service’s start time.

According to local legislation and our practice for local Customers, the canceled Service is charged at full price before tax deduction.

3.  Termination

The subscription agreements are terminated on the Customer’s initiative and in accordance with the extent agreed with the Customer. There is no notice period for the Customer except the above cancellation terms. Termination of subscription agreements is made in writing to the Company’s email.

The Customer has the right to terminate the Agreement with immediate effect if the Company fails to deliver the Services in accordance with the Agreement.

The Company has the right to terminate the Agreement if the Customer fails to fulfill the obligations in the Agreement and does not immediately take corrective action in accordance with the Company’s wishes. The Company has the right to terminate the Agreement with immediate effect with written notice to the Customer if the Customer materially breaches the terms of the Agreement or if it becomes obvious that the Client will in the near future substantially breach the terms of the Agreement. Furthermore, Unless otherwise agreed in writing, the Company reserves the right to terminate the Agreement and terminate its Services offering at its sole discretion with at least 30 days written notice to the Customer.

The agreement is also terminated immediately if the Company fails to charge its ordinary fee for the Service before the Service is provided.

In these situations, the Company is obliged to inform the Customer immediately of the termination of the Agreement.

In accordance with local law, the Customer, as a natural person (“Customer”), has the right to terminate the Agreement within 14 days after the conclusion of the Agreement (deadline for termination). The Customer understands that if it wishes that the provision of the Service commences before the end of the notice period, the right of withdrawal may not be exercised after the Service has been delivered. If the Customer wishes to exercise the right of withdrawal, this must send a clear notice of its decision to terminate the Agreement via e-mail to the Company. The company’s contact details are given above.

If the Customer withdraws from the Agreement, the Company will refund all payments received from the Customer, including delivery costs. The refund will be made without undue delay, and in any case no later than fourteen (14) days from the date the Company was informed of the Customer’s decision to withdraw from the Agreement. The Company uses the same payment method for the refund that the Customer himself used for the original business event, unless the Customer expressly agreed with the Company for anything else.

4.  Promotions

Promotional prices may be subject to separate and limited terms. If the conditions are not met, the Company reserves the right to charge the Customer for the amount corresponding to the discount granted in connection with the promotion.

5.  Confidentiality agreement

All employees of the Company, and all outsourced partners, have signed a confidentiality agreement that prohibits them from disclosing any information about the Customer or their personal circumstances that they have become aware of. The Company will not disclose any Customer Information to third parties except for those partners whose participation in the provision of the Service is indispensable. Notwithstanding the foregoing, the Company has the right to disclose the Customer’s contact details in cases where such disclosure is required by law, regulation or injunction issued by the competent authority.

6.  Personal integrity

Personal information about the Customer is processed in accordance with local legislation and in accordance with the Company’s privacy and cookie policy, which is published on the link to cookie policy here .

7.  Payment and payment terms

The fee for the Service (“The fee”) is calculated when ordering on the basis of information provided by the Customer. If it is found that the Customer’s information, on which the calculation of the Charge is based, is in some way incorrect (e.g. incorrect information on the size of the site), the Charge will be adjusted by mutual agreement between the Company and the Customer in accordance with the applicable price list for Services of similar scope (“Adjusted fee”).

In accordance with local legislation and practice, customers are charged the fee before tax deduction. 

8.  Prices and billing

The Service can be paid for by credit card, bank link or by ordering an invoice to an e-mail address in a local currency.

Payment services provider is Maksekeskus AS.

The cost of regular cleaning is charged no earlier than ten (10) days prior to delivery of the Service, and is charged to the Customer’s credit card. However, the policy, which is reproduced on the Company’s website at “FAQ”, may vary depending on the country in question.

The company reserves the right to change prices. Any changes to the price list are notified to the Customer in writing 30 days before the new prices start to apply.

The Company undertakes to reimburse to the Customer the full amount paid for unfinished Services if the Company is unable to deliver the Service ordered.

When ordering according to a subscription agreement, the Company charges the Customer’s credit card at the time of ordering the service once. The Customer is then charged before the next performance of the Service. In the event that the Service is to be performed only once, the Customer’s credit card is charged at the time of purchase. The customer is charged the difference between the Fee and the adjusted Fee afterwards.

If the Customer’s credit card payment fails for any reason at the time of debit, the Company will attempt to charge the credit card repeatedly until payment is made. Otherwise, our cancellation policy will take effect. If the payment has not been processed after the second attempt, the Company will contact the Customer. If the problem of debiting the Customer’s credit card cannot be solved through the Company’s cooperation with the Customer, the Company is entitled to suspend the performance of the Service until the outstanding payment has been completed in full.

9.  Customer involvement

The Customer shall contribute to the performance of the Service. The Customer shall, upon request, provide information on specific circumstances that the Company must take into account in the performance of the Service. In order for the Service to be performed, the Customer must, to a reasonable extent, clean up solved items before the Service is performed. Furthermore, the premises to be cleaned must not be in worse condition than is the case after normal use of them.

The Customer shall ensure that the fixwego specialists have access to the property from the first day of performance of the Service until the end date in accordance with the Agreement with the Company. If there is an alarm system in the premises, the Customer must inform the Company and the fixwego specialists of this before the first day of the Service, and instruct them how to use the alarm system. Unless the Customer gives instructions on the use of the alarm system and the fixwego specialists inadvertently trigger the alarm, it is the Customer who bears the responsibility for any consequences and associated costs.

Our fixwego specialists are trained professionals and act accordingly when providing the Service for the Customer. Our fixwego specialists will perform the Service within the time period agreed between the Customer and the Company.

The customer is responsible for ensuring that the cleaners have access to hot and cold water and functioning electricity outlets during the performance of the Service. The fixwego specialists must also have the right to use the Customer’s toilets if necessary for work environment reasons.

The customer shall ensure that there are no conditions, or loose pets, in the property or premises that could jeopardize the performance of the Service or pose a danger to the fixwego specialists. The fixwego specialists have the right to suspend the performance of the Service if they have reasonable cause to believe that the performance of the Service poses a danger to health, safety and the environment. If the Service cannot be performed and this is due to the Customer, the Company will charge the Customer for the costs incurred by the Company in connection with this.

During a dedicated fixwego specialists annual holiday and any sick leave, the Company attempts to arrange for a replacement for her or him, and immediately contacts the Customer to agree on a suitable solution. If a fixwego specialist suddenly falls ill, this is not counted as a delay in the provision of the Service in accordance with Section 10 below. In this case, the company will arrange a separate Service by agreeing it jointly with the Customer.

10.  Complaints about the performance of, delay in the provision of and lack of performance of Service

(a) Complaints

Complaints may be addressed, without undue delay, in written form to the Company’s email. The same goes for suspected theft. The customer must provide the necessary details and proof (eg pictures) of the damage or poorly performed Service. The Customer has the right to complain within a reasonable time, or no later than 3 days after the performance of the Service, in written form to the Company’s email.

b) Complaints

An error occurs if the Service is not performed according to what the Customer has the right to expect from a professional service, and according to what is otherwise agreed. However, there is no error in the performance of the Service if the deviation is due to circumstances on the part of the Customer, including but not limited to non-participation of the Customer. If the Customer wishes to claim a defect in the performance of the Service, this shall notify the Company within a reasonable time, or no later than 5 days after the Customer noticed, or should have noticed, the deficiency in the performance of the Service (complaint). In the event of a malfunction or defect in the performance of the Service, the Customer may claim compensation, deduction or termination of the Agreement. If an error has been made in the performance of Service, the Company is entitled to remedy this if it can be done within a reasonable time and with reasonable resources. It is the Company that alone is responsible for this. If the Company is unable to remedy the defect, the Company may provide a proportionate price reduction on the next Service. If it turns out that there is no error in the performance of the Service, the Customer may be required to pay the related costs incurred by the Company.

c) Delays in providing the Service

Delay arises if the Service is not performed within the time period agreed between the Customer and the Company. It cannot be considered that there was delay if this was due to circumstances on the part of the Customer, including but not limited to non-participation of the Customer.

If there is a delay, the Customer may either demand that the Service be performed or request termination of the Agreement and receive related compensation. The customer can terminate The agreement on the consequences of the delay is crucial for the Customer. A Customer who requires performance of the Service regardless of the delay may not terminate the Agreement if the Service is performed reasonably or within the time limit set by the Customer. If it is clear before the performance or completion of the Service that the Service will not be performed without delay, giving the Customer the right to terminate the Agreement, the Customer may terminate the Agreement prior to the completion of the Service.

11.  Limitation of Liability

The customer may claim compensation for loss due to lack of performance of Service. However, this does not apply to the extent that it is proven that the loss was due to an obstacle beyond the Company’s control and which the Company could not reasonably have been expected to take into account during the term of the Agreement, or which the Company reasonably could not have expected to avoid or overcome the consequences of under the Agreement. term.

For damages to anything other than objects or property that the Service includes, or to anything other than that which is closely linked to that Service, the Customer may claim compensation to the extent that the Company cannot demonstrate that such loss was not due to errors or gross negligence on the part of the Company . The same applies to objects or property that are damaged and that are in the Company’s custody or are otherwise under the Company’s control. The Company is responsible for any loss or other related to the Service that is not the result of delay or failure to perform the Service when the loss is due to errors or gross negligence on the part of the Company.

The Company will, at its own expense, procure appropriate commercial general liability insurance from a reputable insurance company that covers the Company’s obligations under this Agreement, and maintain this liability insurance for the duration of the Agreement. The Company’s total, cumulative liability under this Agreement or in the performance of the Service – within contractual, contractual or otherwise – shall be limited to such liability insurance.

12. Force majeure

Force majeure event means that a party cannot fulfill its obligations under this Agreement due to an obstacle beyond its control that the party could not have taken into account at the time of the settlement, and the consequences of which the party reasonably could not have avoided or overcome.

The company is not responsible for cases of delay or circumstances where we cannot deliver due to force majeure. Examples of force majeure events are strikes, riots, natural disasters, power outages or lack of mobile coverage.

13.  Contract and law interpretation

These General Terms and Conditions and related agreements are interpreted and applied exclusively in accordance with local law without regard to its choice of law rules.

14.  Conflict resolution

The parties shall primarily try to resolve disputes, controversies or claims under or in relation to these General Terms and Conditions and related agreements through negotiation in good faith. If the parties cannot agree, the dispute is resolved in the jurisdiction of the service provider.