General Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet provide the service on next day.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
Cleaning and Scheduling Questions
If you would like the get quote, please send us information about your home via e-mail sales@fixwego.fi or request an estimate on the front page.
It would be good for you to be present at the first appointment. We will arrive at your home we will go through with you all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.
Your first booking is confirmed with the payment. Reoccurring services are after first payment, charged monthly based on the service package.
The cost will depend on how large your home is, the amount and frequency of cleaning required.
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the lock. 4. You can leave the door unlocked the day of cleaning.
Pricing, Payments and Invoices
Unfortunately we dont accept cash however you have possibility book and pay your services in advance via our booking system. For reoccurring services, Fixwego charges on monthly basis and sends you invoice.
Please ensure that you have keyed your card details into the required fields accurately. Or you could try using another card. Please contact us at +358 4457 35577 if the error persists.
An invoice will be sent to your registered email address upon your payment.
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